Service & Asset Management Software

Solutions to manage every aspect of your services work and assets so you can maintain the high level of service that your customers expect.

How Greentree's Service & Asset Management can work for you

Greentree’s Service Management and Asset Management Software ensure you achieve the highest customer satisfaction levels in a support or service environment, have the ability to take full control of your assets, plus deliver self-service systems for customers and staff to interact with your business online.

Benefits of Greentree's Service & Asset Management for your Business

  • Reduces data lag and downtime
  • Fully tailorable to company specific requirements
  • Service and sales teams can access the right information, even on the road
  • Save service costs as customers resolve their own issues, without your help desk
  • Faster issue resolution: raising the bar of customer service
  • Inter-company, consolidation, international compliance, and multi-currency capabilities
  • Ensure equipment works when you need it

Service & Asset Management Modules

All the tools needed to maximise service levels provided to internal or external customers, and to effectively manage the diverse needs of plant and equipment maintenance. 

 

Asset Management Software

Asset Management Software

Effectively maintaining customer assets or systems in many or even remote locations, requires careful resource planning and effective IT systems.

  • Effective asset management
  • Easy to manage multiple asset locations
  • Track all asset events
  • Asset classification
  • Scheduled maintenance
  • Integrated systems

Learn More

Effectively maintaining customer assets or systems in many or even remote locations, requires careful resource planning and effective IT systems.

Contracts & Service Level Agreements

Contracts & Service Level Agreements

Define and manage specific customer support or maintenance contracts.

  • Manage your customers your way
  • Parent/Child contracts are supported
  • Multiple contracts per customer
  • Contracts easily renewed and invoices created

Learn More

This includes the products they cover, the contract period and the cost per contract period.

Parent/Child contracts are supported for more complex organisations with either multiple contracts or multiple sites.

Customer Service

Customer Service

Providing excellent service whilst managing problems, and ensuring solutions are provided in an effective and timely manner, is a critical process that requires careful resource planning and effective IT systems.

  • Manage your help desk more effectively
  • Escalate customer support calls to field service requests
  • Provide rapid answers
  • Service level agreements
  • Flexible contract types
  • Secure data access
  • Change management

Learn More

The Greentree Customer Service suite is ideal for providing solutions to these issues, with a proven methodology and highly effective approach for organisations of any size

Discover our other
ERP Software Modules

Greentree ERP Software is designed to make businesses more effective and more profitable. It's a completely integrated, unified solution. Simply turn on what you need knowing that the modules work cohesively because they're all on one complete business management platform which is fully HMRC compliant for UK Payroll.

Get a free consultation to help accelerate your business

Schedule a Demo

Schedule a Demo

Schedule a no-obligation, custom demo from Amethyst Associates. We'd love to show you the benefits that our ERP software solutions can bring to your business.

Free Product Tour

Free Product Tour

Watch a short overview of our ERP solutions including user interface, sales order workflow, mobile applications, reporting and analytics.

Request more info

Request More Info

We are happy to provide further information or answer any questions on ERP Solutions you may have, please get in touch!