Phone: 01295 714056
Phone: 01295 714056
Whether it's basic technical support, answers to your “how-to” questions, or high-level consulting on best practices and product usage, our support team will help you get the very best return on your software investment.
We want each and every customer to feel very important - and we always remember that often the issue you have is very time critical and you will need to have a quick response and resolution. Our team offers both technical and accounting support and are all based in the UK.
We provide support in the way you want. That may be by using Teamviewer (remote support), via a support ticket, via email or you may prefer to pick up the phone - it is whatever works best for you and your company.
Our project management processes have been developed using Prince2 Methodology and honed over the years.
Whether your project is large, small or somewhere inbetween, we have proven processes to ensure we get your project up and running.
The Go Live Day when your new system is finally used live is an exciting time and we will be with you on site to cover any queries that may arise.
We will then help you through our support line - the team are just a quick phone call or email away!
We will work with you to ensure that your system is kept up-to-date with new features and is being used to best benefit your business.
As your business evolves then we can make sure that your solutions continues to offer what you need.
You will have established procedures that you need to continue to use, but sometimes there are other ways of doing things which will save time.
We can help you identify and try out better ways or integrate with your other systems via our API to ensure one point of truth.
Our software is often described as very forgiving. In simple terms this means that the set up can be changed later.
We will configure your software with the future in mind but should your business change, our solutions can change with you.
The team at Amethyst is here to help with all your support queries once your solution is up and running.
Support can be done via Teamviewer, or Zoom, email, support ticket or simply picking up the phone - whatever works best for you.
Telephone calls, emails, and screenshots are ok, but there is nothing quite like 'being there', albeit remotely. We use TeamViewer software for our technical support by enabling remote access to your computer, and we'll also have remote access to your server, if you give us that access.
This vastly speeds up the support process where hands on access is required, and removes the necessity for expensive on-site visits. All technical support incidents are logged in our ticket management software, and if the issue is not resolved immediately then we will keep you updated until it is.
We can be as formal or informal as you want for technical support. Support calls can be logged as 'tickets' via the web (of course we use Greentree service for this), entered on your support Trello board, or just give us a call for help.
Clients often form relationships with one main person in our team and we are more than happy for you to do that.
We do make sure that all the other members of the team are also aware of any issues though, so you are not reliant on one person to solve any problems you may encounter.
We continually review the way we handle support queries so that we can keep our customers as productive as possible.
We are a Value Added Developer for Greentree which means we have access to full source code and so can make changes or add in enhancements so that the software matches your needs exactly.
Our developers are all UK based with years of experience of Greentree and many more in development in general.
Additionally we have written specific modules or software for our customers, either integrating with Greentree or entirely stand alone.
Fully integrated, unified ERP Software Solutions
Greentree ERP software works to ensure that your business is as efficient and profitable as possible. As a fully integrated system with an extensive range of customisable suites, modules, and features to choose from Greentree can be tailored to the exact needs of your business.
Plus, as a Greentree Value Added Developer, we can also modify or create new modules specifically for you. Used worldwide by over 10,000 companies across a wide range of industries, providing a tool to streamline business processes.
Amethyst Associates has been implementing and supporting financial and ERP software solutions to businesses all over the UK since 1991.
