Ongoing Support

Once your solution is up and running you want to know that you can call on knowledgeable staff to help you with your queries. Our support team are available on a dedicated number between 9.30 am and 5pm Monday to Friday (excluding bank holidays and Christmas).

We also offer remote support via a number of ways, our recommended route is VPN and can help you set this up or liaise with your IT department.

There is also a secure area of this site where supported users can gain access to our support tools, ‘how to’ documents, downloads of patches and instant messaging.  Go to secure area